Returns & Exchanges

Due to the perishable nature of our Japanese Barbecue Sauce, we cannot accept physical returns of food products, but we are committed to ensuring you are 100% satisfied with your order. If your sauce arrives damaged or you are unhappy with your purchase, please reach out to our team within 30 days for a full refund or replacement.

Return Process

• 1.
  Contact Support

  Email our family at [email protected] with your order number and a brief description of the issue.

• 2.
  Provide Documentation

  In the event of damage or leakage during transit, please include a clear photo of the bottle and packaging for our quality control team.

• 3.
  Evaluation

  Our team will review your request within 2 business days to determine the best solution, whether it be a reshipment or a refund.

• 4.
  Resolution

  Approved refunds will be processed back to your original payment method, or a fresh batch of sauce will be dispatched to your door immediately.