Frequently Asked Questions
Everything you need to know about the world’s finest Japanese Barbecue Sauce.
Does Bachan’s need to be refrigerated?
Yes, because we do not use any artificial preservatives, we recommend refrigerating your sauce immediately after opening to maintain its fresh, authentic flavor.
Is Bachan’s Japanese Barbecue Sauce gluten-free?
We offer a specific Gluten-Free lineup that uses premium tamari instead of traditional soy sauce. Please check the product label to ensure you are selecting the Gluten-Free variety.
How long does shipping typically take?
Orders are processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the United States.
Are your products Non-GMO and organic?
We are committed to quality and use Non-GMO ingredients. Our sauces are made with authentic, high-quality ingredients like real ginger, garlic, and green onion.
What is your return policy?
Due to the perishable nature of our food products, we do not accept returns. However, if your order arrives damaged or if you are unsatisfied, please contact our support team within 30 days for a resolution.
Do you offer international shipping?
Currently, we only ship within the United States. We are working hard to bring the flavor of Bachan’s to our international fans in the near future.